ShieldMyLot for Residents

Chapters

1. 1.Getting started as a resident
2. 2.Registering your vehicles0:45
3. 3.Issuing a visitor pass2:00
4. 4.If your vehicle gets towed3:15

This short video walks new residents through everything they need to know to use ShieldMyLot at their property. From registering your vehicle to issuing a visitor pass for a friend, it covers the essentials in about four minutes.

What you'll learn

The video is broken into four chapters so you can jump to whatever you need. If you're a brand-new resident setting things up for the first time, watch it start to finish. If you're coming back to handle a specific task, use the chapter links above to skip ahead.

Chapter 1 — Getting started as a resident. What ShieldMyLot does for you at your property, and how to access your portal for the first time. Most residents reach the platform via a QR code at the leasing office or a registration link from their property manager.

Chapter 2 — Registering your vehicles. Adding your first vehicles during signup, what gets approved automatically vs reviewed by your property manager, and how to add more vehicles later if your household needs change.

Chapter 3 — Issuing a visitor pass. When friends, family, or contractors visit, you can issue them a temporary pass so they don't get towed. The video walks through the form, how long passes last, and the rules your property has set for visitor parking.

Chapter 4 — If your vehicle gets towed. What to do if you believe your vehicle was towed in error. The platform supports dispute requests, and your property manager reviews them.

Related help docs

For step-by-step text guides on the same topics, see the related docs linked at the bottom of this page. The video covers the workflows visually; the docs go deeper on edge cases and troubleshooting.

A note on accessibility

The video features a synthetic AI-generated presenter to keep the content consistent across all ShieldMyLot videos. Closed captions are available via the player controls. If you prefer reading to watching, all the same content is in the related help docs.